Data Protection & Rights

Information Collection and Purpose

SmartDesign Pharma is dedicated to ensuring the privacy and protection of personal data collected through our platform, in compliance with applicable data protection laws in the United States of America. The personal information our website may collect includes, but is not limited to, names, contact information (such as email addresses), health-related data voluntarily provided by users, and analytical data acquired through cookies and similar technologies. The collected data is used primarily for providing users with accurate medical knowledge, drug information, disease overviews, supplement research, and personalized guidance where appropriate. Additionally, we may utilize this data to enhance the website's functionality, improve user experience, and facilitate communication between users and our support team as needed. We are committed to collecting only the information essential for these purposes and will not use your data for unrelated goals, nor share it without explicit consent except where required by law. All information is processed in accordance with high ethical standards, and any use for analytical or research activities strictly maintains user anonymity unless otherwise agreed. Users are encouraged to contact our data protection officer should they require further clarification on the purpose of data collection.

Data Storage, Security, and Retention

SmartDesign Pharma employs robust security measures to safeguard the personal data of all users. We utilize industry-standard encryption, secure database storage, and access restrictions to ensure that personal information remains confidential and protected from unauthorized access or misuse. All data storage practices adhere to current U.S. legal regulations and best practices for health and pharmaceutical information services. Personal data is only retained for as long as necessary to fulfill the stated purposes, after which it is securely deleted or anonymized. All transactions and information transfers within our system are monitored for potential security threats, and we consistently review and update security protocols in light of technological advancements. In the unlikely event of a data breach, impacted users will be notified promptly and guided on the steps to protect themselves. We hold all third-party service providers to the same stringent level of data security and privacy as outlined in our privacy procedures. Further details on our data retention policies, including specific timelines, can be requested by contacting our support desk or the data controller directly.

User Rights and Choices

SmartDesign Pharma respects your rights regarding personal information and provides multiple mechanisms for users to access, correct, modify, or delete their data. Individuals may contact us at any time to request a copy of the data we hold on them, to correct inaccurate information, or to have their data erased from our records, subject to legal obligations. We offer clear choices regarding the receipt of marketing communications and other non-essential correspondence; these can be managed through user account settings or by direct request. Data portability is also supported, allowing users to obtain their information in a commonly used electronic format. Additionally, users have the right to object to or restrict certain types of data processing and profiling activities. We commit to honoring all rights enshrined under U.S. data protection law and will address all requests within a reasonable timeframe. If users believe that their rights have been violated, they have the right to escalate their concern to data protection authorities as appropriate. For any rights-related inquiries, please contact our Data Protection Officer at [email protected].

Data Sharing, Disclosure, and Third Parties

SmartDesign Pharma does not sell, lease, or otherwise distribute personal data to unauthorized third parties. In certain cases, we may share your information with reliable partners or service providers who assist us in delivering vital website functionalities, analytics, or support services, provided these parties are contractually obligated to maintain equivalent data protection standards. We may also disclose information in response to lawful requests by public authorities or as required to comply with applicable legal obligations, such as responding to subpoenas or law enforcement investigations. Any disclosure is thoroughly assessed to ensure compliance with all data protection requirements and to protect user privacy. Identifiable personal information will not be disclosed to third parties for marketing, research, or profiling purposes without explicit, informed consent. If cross-border data transfers are necessary, all such processes are subject to lawful safeguards to ensure that your data remains protected as required by relevant U.S. laws. Users may request a list of current third-party partners by contacting our support team.

Contact Information and Complaints

If you have any questions, concerns, or complaints regarding our data processing practices, you are encouraged to contact the data controller and owner: Grayson Whitely, 1575 Brunswick Street, Halifax, NS B3J 2G1, Canada, or by email at [email protected]. We strive to address all inquiries and resolve any data protection issues efficiently and transparently. Your feedback is essential for us to maintain and improve our compliance program and uphold the trust you have placed in SmartDesign Pharma. Should you remain dissatisfied after exhausting our internal resolution process, you have the right to lodge a complaint with the appropriate data protection authorities according to United States law. We are committed to cooperating fully with regulatory bodies and ensuring all user rights are respected and protected at all times.