Privacy Policy

Information Collection and Use

SmartDesign Pharma, located at 1575 Brunswick Street, Halifax, NS B3J 2G1, Canada, values your privacy and is committed to protecting your personal data. We collect personal information such as your name, email address, medical interests, and any additional data voluntarily provided during registration or while using our services. Our website also collects non-personally identifiable information, such as browser type, device identifiers, and usage statistics using cookies and similar technologies to improve your experience. This information is utilized to enhance our services, tailor content, administer accounts, and communicate critical updates or responses to inquiries submitted through our platform. All personal data is processed in accordance with applicable United States privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA) where relevant. We do not sell, rent, or lease your personal information to third parties.

Information you provide may be combined with other information obtained from third-party sources if necessary to fulfill legal and regulatory requirements. All data collected is safeguarded with industry-standard security measures to prevent unauthorized access, disclosure, modification, or destruction. Data provided for healthcare guidance is used solely for the intended informative and support purposes. We ensure your data is retained only for as long as necessary to fulfill these purposes, or as required by law, after which it is securely deleted or anonymized.

Cookies and Tracking Technologies

Our platform utilizes cookies and similar tracking technologies to personalize your browsing experience, analyze website traffic, and understand how users engage with our content. Cookies help remember your preferences, maintain session information, and compile aggregated data on site traffic and interaction patterns. You may manage or disable cookies through your browser settings; note that some features may not function optimally without cookies enabled. The data collected through cookies is never used to personally identify you but aids in improving the usability, security, and performance of the website.

Occasionally, we may collaborate with third-party analytics providers who use cookies to generate statistical reports for us concerning website usage. These providers are contractually obliged to process your information only on our instructions and in compliance with this Privacy Policy and applicable laws. We do not permit third parties to use your data for their own purposes. Any information generated from cookies regarding your behavior on our website is kept strictly confidential and stored securely.

Data Sharing and Disclosure

SmartDesign Pharma limits the disclosure of your personal data to situations required by law, regulatory authorities, or when it is necessary to enforce our site policies, protect ours or others' rights, property, or safety. In the case of a business transaction, such as a merger or acquisition, your information may be transferred to the successor organization, subject to the same protection standards described herein. We do not share your data with advertisers or for marketing campaigns without your express consent. Any data shared with third-party service providers is limited to what is necessary for delivering specific services on our behalf, such as web hosting, email delivery, and security assistance. All third parties are obligated to protect your data in a manner consistent with this Privacy Policy and applicable U.S. laws.

On occasion, anonymized or aggregated data may be shared for research, analytics, or public health purposes, but such information does not identify individuals. The sharing of data is always conducted observing the highest standards of ethical and legal conduct. If compelled by legal authorities or to protect our legal rights, we reserve the right to disclose relevant personal information in accordance with legal mandates, provided that such disclosure is legally permissible and subject to appropriate safeguards.

User Rights and Choices

As a user based in the United States, you are entitled to exercise specific privacy rights regarding your personal information. These may include the right to access, correct, or delete your data, restrict its processing, and opt out of certain types of data use. To exercise these rights, or to request information about the categories and specific pieces of personal data collected, you may contact us at [email protected]. Upon receiving your verified request, we will make every reasonable effort to respond in a timely and thorough manner, as required by law, typically within 45 days. For your protection, we may need to verify your identity before fulfilling your request.

You can also manage your preferences through your account settings or by adjusting browser privacy controls, including cookie management and communications from us. Where applicable, users may appeal a decision regarding a privacy request by following procedures outlined digitally or by contacting us directly. We are committed to upholding your rights and providing clear information about our practices. If you believe your privacy rights have been infringed, you may file a complaint with our Privacy Officer at [email protected]. We will investigate and resolve any complaints or disputes regarding the use or disclosure of your personal information in accordance with this Privacy Policy and applicable regulations.

Children's Privacy

SmartDesign Pharma’s services are intended for use by adults and not directed to children under the age of 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from individuals under 13 years of age. If it is discovered that we have inadvertently collected any personal data from a minor without appropriate parental consent, such records will be deleted immediately upon verification. Parents or legal guardians with concerns about their child’s use of the website are encouraged to contact us at [email protected] to request the removal or correction of information pertaining to minors. Our policies are reviewed and updated regularly to ensure continuous compliance with applicable child privacy protections and to safeguard the welfare of younger users.

While our platform may reference general wellness topics of relevance to families, medical advice and resources provided are designed specifically for adults, caregivers, healthcare professionals, and patients of legal age. We recommend that minors seek the guidance of a trusted adult or guardian before interacting with any content on our site.

Data Security

Maintaining the security of your personal information is a top priority at SmartDesign Pharma. We implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include secure server connections, data encryption both in transit and at rest, authentication protocols, regular security audits, and staff training on data privacy best practices. In the event of a data breach, we have established response procedures to assess, contain, and notify affected users and authorities, in accordance with all relevant laws, including U.S. state-specific breach notification requirements.

Despite our rigorous efforts, no security system is entirely impenetrable. Users are encouraged to take care when managing login credentials and to notify us promptly at [email protected] if there is any suspicion of account compromise or suspicious activity. Periodic reviews of our data handling and protection protocols ensure that we remain compliant with evolving legal and industry standards. Users’ personal information is accessible only to authorized personnel who are contractually bound to maintain its confidentiality and integrity.

Changes to this Privacy Policy

SmartDesign Pharma reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Updated policies will take immediate effect upon posting to this page unless otherwise specified. We encourage users to review this page periodically for any changes or updates. When significant changes affecting user rights or personal information practices occur, we will provide additional notice by email or through prominent site announcements. By continuing to use our services after such modifications, you acknowledge acceptance of the revised Privacy Policy.

If you have questions, concerns, or require clarification regarding any aspect of this Privacy Policy or how your information is handled, please contact the owner and Privacy Officer, Grayson Whitely, at [email protected] or at our mailing address: 1575 Brunswick Street, Halifax, NS B3J 2G1, Canada. Your feedback and privacy concerns are important to us, and we strive to respond promptly and appropriately to all inquiries.